Account & Newsletter

-How do I create an account?

-How do I change my account settings?

-How do I reset my account password?

-Why should I sign up for a newsletter?

-How do I stop receiving newsletters or other marketing emails from Allbizia?

Company Information

Where is your company located?

Do you have any retail locations?


-How do I choose the ring size?

-What is the plating on ALLBIZIA jewelry?

-For the plated jewelry, I worry the color will fade off naturally.

Orders & Payments

-Why was my payment declined?

-How do I change/modify my order?

-What payment methods do you accept?

-What emails will I receive regarding my order?

-How do I know if my order is placed successfully?

-What should I do if I did not receive a confirmation email?

-How do I find the product I'm looking for on the website?

Shipping & Delivery

-Why is my order late?

-How much will delivery cost?

-How long does delivery take?

-Why was my package returned?

-Why is the tracking number not working?

-How do I check my order or delivery status?

-Do you ship to P.O. Boxes or military addresses?

-Will I have to pay customs duties, taxes or other fees?

-When will I receive the tracking number for my Allbizia Product?


-What is your return policy?

-Will I get full refund for my return?

-Which items cannot be returned for refund?

-How long does it take for the refund to be processed?

-I still haven't gotten the refund in card. What is status of my refund?


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