Orders & Payments
Why was my payment declined?
ALLBIZIA accepts Visa, MasterCard, American Express, PayPal, and Apple Pay.
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
How do I change/modify my order?
If you notice a mistake with your order after receiving an order confirmation email, please contact us at firstname.lastname@example.org
Please note that we can help you modify your order before shipment.
It includes changing the size or engraving, removing an item, changing your shipping address.
Once your package is shipped, we will not be able to change anything.
What payment methods do you accept?
We accept the following payment methods:
- PayPal Express
- Apple Pay
- All major Credit/Debit Cards
PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
What emails will I receive regarding my order?
Typically, we’ll send you two emails when you order: the order confirmation, and the shipment confirmation. These tell you when you’ve successfully placed your order and when the order has been shipped (with a tracking number).
Under the following situations we’ll send an additional email:
When we cancel the order as you requested;
When we modify the order as you requested;
When we arrange refund or exchange after receiving your return.
How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the ‘View Your Oder’, you can check the status of your order.
What should I do if I did not receive a confirmation email?
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your ALLBIZIA account to see your orders. You may also contact us to find out more information about your order.
How do I find the product I'm looking for on the website?
You can find all the products on our site through a simple search. Either enter the keyword in the search bar at the top right on the page, or search by category on our navigation menu.